Great App, but needs MAJOR improvement.

Great app and gets you good taxi service. I especially like that you can request for well-reviewed drivers when booking.

However, I have had two problems with this app: 1) the comments section 2) the options section.

First of all, the comments section. I have used this part to tell the driver where I am exactly (ex: airport departures terminal 1). However the driver never sees my comments! It had resulted in a lot of trying to find each other and confusion.
The last driver I spoke to said its because he did not see my comment at all. I wish the app would allow the drivers to see my comments prior to accepting my booking order.

Second -- the options section. I wish there a box for "help with luggage", or a service option of "help with luggage, 2€ per luggage". I usually book a taxi when I have a lot of luggage to or from the airport. Id like to be able to include that in my booking option because so far in Germany, drivers are unhappy when you ask them to help you carry and drop off your luggage (ex: drop off to 1st floor of apartment building). I find this troublesome and wish there was a system where I can just book this extra service before a driver can accept my booking.

ChristineyPristiney about FREENOW - Taxi and more, v6.0.3