Total fraud.
This app favors drivers WAY more than it favors you, the consumer.
Basically, it allows any driver that wants your fare, no matter how far away they are, to accept it, then charge you for however much it would have been had you driven that entire way in addition to the cost of getting to your actual destination.
Im sorry but that is COMPLETELY unacceptable and borderline fraud.
At least with apps like Uber (not saying they do everything right), that fee/fare is normalized and drivers typically only see requests in their immediate pickup area so they dont get screwed on driving a long way to come get you...
Case and point: I had two fares going to and coming from the same area in Rome. The fare should have actually been 8-10 Euro.
The drivers that accepted my fares were more than 2 miles away from my then current location when they accepted, so by the time they got to me the meter was at 10 euro. By the time I arrived at the destination, the meters read 15 euro.
1) I get why they do this, but that means the "fare estimate" which is actually quite accurate from a point A to point B calculation, is absolutely garbage.
2) use a regular cab or Uber Black if possible, because paying 2x for a 10 year old Fiat when you can be in a black Benz with decent suspension seems like a total rip off.
Bottom line: This app is Highway robbery. Drivers are partially to blame.
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FREENOW - Mobility Super App, v6.4.0