FREENOW - Mobility Super App App Reviews

The actual fare was way too high than initial estimate and had to confirm via app when you pay from credit card via the app. This is very inconvenient if you dont have a data service in the foreign country. Just use Uber. A bit more expensive but more convenient and reliable, no need to worry to being ribbed off.

Fast, easy and convenient!!!!

Lets me plan ahead and lets me know who will be driving me

The fixed price from the airport was supposed to be 30€. The driver charged my card 40€!! Highway robbery.

The app is flawed by the fact that you start getting charged when the driver accepts the ride, not when you get in. This resulted in being consistently being charged DOUBLE the estimated fare. Why have an estimate if it is so far off? The next huge flaw is that you need data to pay by credit card through the app. Confusing why this is the case... maybe to prevent fraud by the driver failing to end the ride but somehow every other ride sharing app has figured this out. If you DO have data then its not a big deal. It is convenient only if there is no other option and you dont speak the language in a foreign country. It does have a scheduled pickup feature which is nice for airport rides, etc. Since Über was pretty spotty in Rome I used this but was annoyed every ride.

MyTaxi forces you to use PayPal for payment. PayPal charges a foreign exchange fee. Hailo allows you to enter a credit card directly for payment so you can avoid the foreign exchange fees. When traveling, if you have the option, I’d recommend going with Hailo instead.

Missed my flight waiting to "find driver." Connection issues, driver eventually connected but couldnt find me. Could have walked faster than the time it took this app to load. Taxis are still the worst, use Uber/Lyft instead.

You have to give a credit/debit card number to complete the account application. Once you do that you cannot delete your account through the App. You are their prisoner until you send an email requesting them to delete your account. Nor was it intuitive how to change the credit card information. App may be intuitive for those with more smart phone experience but for those with average experience it is a painful App. Never could figure out how to set a future pick up time. Everything I tried sent me to an immediate pick up now.

Sometime it takes forever to locate a driver

Easy and quick way to travel through Rome!! Driver was excellent.

The driver couldnt reach me so he cancelled the ride. Then it appeared again once I called him back. The OS needs more work. Apart from that quite ok.

Generally a good idea but service is horrible in Berlin. When you can get a cab, about only 50% of the time the drivers are less than professional. Even though every driver has a "5 star" rating. The other 50% of the time the drivers cancel the trip before they arrive. Again good app idea, poor quality service.

Ive used a lot of taxi apps in a lot of countries, this one works seamlessly.

Used this app in barcelona and the cabbie took us for a roundabout route. When my wifi disconnected he asked me to pay cash since he cant connect. Then as he drove off my wifi turned back on and i got charged thru the app.

No surprises. Works as expected, and especially useful for non-German speaker like myself. Direct change to my credit card nice.

Tried to use in Germany but unable to set a pickup time. You change the hour and then it changes am/pm. You change minutes, it changes day of week. Crazy. Wish it would work.

Long over due option. Highly recommend this app.

Just used it for the first time and it worked great. Very useful when you need to pay with credit card.

Great for calling a taxi when your not really sure of your location. The app locates you on its own, so all you need to do is look out for the car number plate as it arrives.

Some glitches - not quite as smooth of an experience as Uber, but hey, it got me around Barcelona, and I dont speak a word of Spanish.